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Neenco Privacy FAQ

1. What is personal information?

"Personal information" is information that you provide to us which personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information by Neenco.

2. What is a Neenco Account?

You may access some of our services by signing up for a Neenco Account and providing us with some personal information (typically your name, email address and a password). This account information will be used to authenticate you when you access Neenco services and protect your account from unauthorized access by others. We may share personal information among our various services in order to customize content and enhance our services for you. No account information is shared with anyone other than Neenco except as specified in the Privacy Policy or with your consent.

You can edit or terminate your account at any time through your Neenco Account settings.

3. What is a cookie?

A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

4. What are server logs?

Like most websites, our servers automatically record the page requests made when users visit our sites. These "server logs" typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

5. What information does Neenco receive if I click on a link displayed on Neenco?

When you click on a link displayed on Neenco, the fact that you clicked on the link may be sent to Neenco. In this way, Neenco is able to record information about how you use our site and services.

We use this information to improve the quality of our services and for other business purposes. For example, Neenco can use this information to determine how often users are satisfied with the first result of a query and how often they proceed to later results. Similarly, Neenco can use this information to determine how many times an advertisement is clicked in order to calculate how much the advertiser should be charged.

6. What is sensitive information?

"Sensitive personal information" includes information we know to be related to confidential medical information, racial or ethnic origins, political or religious beliefs or sexuality and tied to personal information.

7. What is aggregated non-personal information?

"Aggregate non-personal information" is information that is recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user.

8. URLs and embedded information

Some of our services, including Neenco Toolbar and Neenco Web Accelerator, send the uniform resource locators ("URLs") of web pages that you request to Neenco. When you use these services, Neenco will receive and store the URL sent by the websites you visit, including any personal information inserted into those URLs by the website operator. Some Neenco services (such as Neenco Toolbar) enable you to opt-in or opt-out of sending URLs to Neenco, while for others (such as Neenco Web Accelerator) the sending of URLs to Neenco is intrinsic to the service. When you sign up for any such service, you will be informed clearly that the service sends URLs to Neenco, and whether and how you can opt-in or opt-out.

For example, when you submit information to a web page (such as a user login ID or registration information), the operator of that website may "embed" that information - including personal information - into its URL (typically, after a question mark ("?") in the URL). When the URL is transmitted to Neenco, our servers automatically store the URL, including any personal information that has been embedded after the question mark. Neenco does not exercise any control over these websites or whether they embed personal information into URLs.

9. What protections do I have against intrusions by the government into my use of Neenco services?

Neenco does comply with valid legal process, such as search warrants, court orders, or subpoenas seeking personal information. These same processes apply to all law-abiding companies. As has always been the case, the primary protections you have against intrusions by the government are the laws that apply to where you live.

For more information about our privacy practices, go to the full privacy policy. If you have additional questions regarding your privacy and Neenco, please contact us here.